| Shipping Information |
Freight, Shipping, and Return Policy:
If your item ships via tractor trailer in the US (lower 48). Our freight option is limited to curbside delivery. The driver and truck must have reasonable access to the end of your driveway.
If lift gate is noted on your order, the driver will take your delivery off the truck for you, but you will be responsible for bringing it where it needs to be put on your property. For products that exceed lift gate requirements, you will need to make arrangements for the item(s) to be lifted off the truck. These specialty items will not be noted as lift gate on your order.
The shipping company will contact you ahead of time to schedule delivery. An adult must be home at time of delivery. Please provide a convenient phone number at the time of check out in order to ensure prompt delivery of your order. Missing your designated appointment could result in a re-delivery fee.
Once your order is off the truck, the driver will give you time to inspect your package. You are responsible to check the exterior packaging. If there is visible damage to the outside crate, box, or product you will need to note the damage on the Proof of Delivery (POD) that the driver will give to you to sign. If you sign for the delivery without noting visible damage, the shipping company is released from any responsibility for damage.
Please Remember:
You must be present at time of delivery.
Please thoroughly inspect the package while the driver is present for any external damages. If damage has occurred, note the damage on the Proof of Delivery and contact our Customer Service Department at 570-429-2053.
Allow 5-14 Days for delivery.
If you have any questions, please call our offices at 570-429-2053.
Ground Shipping Policy:
All orders ship with Standard Ground service to the 48 contiguous States.
Please note that we are currently unable to ship to PO Boxes or Military (APO/FPO) addresses. We must have a residential or commercial physical address in order to ship any item. If a non-physical address is entered we will contact you to obtain a physical address. If we are unable to do so and the item ships, fees may apply for reshipment. We apologize for any inconvenience.
Ships-Within (Processing) Time:
"Ships-Within Time" is the time needed to receive, process and ship your order after the order is placed and payment information is secured. To estimate the arrival of your package please consider the ships-within time plus the transit time associated with the method of shipment you selected. Ships-within time may vary on each individual item and is not a guarantee.
As a general rule, Standard Ground Shipping takes between 5-14 business days to arrive after the Ships-Within Time.
Please Note: Items will not be delivered on holidays. If you have any questions concerning shipping, please contact us at 570-429-2053.
Some of our items are “made to order”, the ships-within time may also include the manufacturing time.
Our return Policy can be found here:
https://drdeckcoalstoves.com/shopping/start.php?policy=returns |
